Cancellation Policy

1. Overview

At Koshi Fly, we strive to offer flexibility and transparency when it comes to cancellations. This policy outlines the cancellation rules and refund eligibility for services booked through our platform, including flights, hotels, and bus services.

2. General Cancellation Guidelines

Cancellations must be made through our website or by contacting our customer service team at [Phone Number].
All cancellation requests are subject to the specific terms and conditions of the service provider (e.g., airline, hotel, or bus operator).
Refund eligibility, if applicable, depends on the type of service booked and the time of cancellation.

3. Flight Bookings

Airline policies will apply to all flight cancellations. These may include cancellation fees, non-refundable fares, and refund timelines.
In case of non-refundable tickets, no refund will be issued.
For refundable tickets, cancellation fees (if any) will be deducted before processing the refund.
Some airlines may offer the option to reschedule instead of cancel; additional charges may apply.

4. Hotel Bookings

Cancellations made 24 to 72 hours before check-in may be eligible for a full or partial refund, depending on the hotel’s policy.
No-shows or last-minute cancellations may incur a full booking charge.
Some bookings are marked as non-refundable and cannot be cancelled once confirmed.

5. Bus Bookings

Cancellations made at least 6 hours before departure may qualify for a partial or full refund.
Cancellations made within 6 hours of departure or after departure time are typically non-refundable.
Rescheduling may be possible depending on the bus operator’s policy and seat availability.

6. Refund Process

Refunds, if applicable, will be processed to the original payment method within 7–14 business days.
Service fees or convenience charges are non-refundable, unless stated otherwise.
In case of a refund delay, please contact our customer service team.

7. Special Circumstances

We understand that certain events (e.g., medical emergencies, natural disasters) may affect travel plans. Please contact our support team with appropriate documentation. We will coordinate with service providers to explore any available exceptions or accommodations.

8. Modifications to This Policy

Koshi Fly reserves the right to modify this cancellation policy at any time. Updates will be posted on our website, and the revised policy will apply to all future bookings.

9. Contact Us

For any questions related to this cancellation policy, please contact: Koshi Fly